Rx Audio On-Line™ Program – Coaching Manual
Your responsibilities as a coach fall into two areas: Administration and Operations.
Administratively, you are responsible for ensuring participants (students) are identified, notified, registered, and trained on how to access and use the Rx Audio On-Line™ Program. Since your organization has a licensing agreement for the Rx Audio On-Line™ Program, you can share the contents of this coaching manual with all the personnel from your company who will be participating in the program. You have the permission of The Brooks Group to post the instructions on your establishment’s internal website, email copies to participants and/or reproduce and distribute hard-copies of this manual within your organization.
Operationally, you will be each participant’s (student’s) “personal coach.” In this role, you will analyze assessment results, determine appropriate CDs/Workbooks for study and ensure accountability for completion of assignments by preparing and reviewing progress reports for all of the participants delegated to you. If you are operating only in the role of “coach” or “trainer” and not as the participant’s “supervisor” or “manager,” you will also share the results of the progress reports with the appropriate supervisor or manager.
Table of contents
Rx Audio On-Line™ Registration Instructions for Participants3
Registration
Confirmation
Rx Audio On-Line™ Site Use Instructions for Participants
Assignment Notification
Log-In (Accessing the Program)
Accessing Audios, Workbooks, Quizzes and Progress Reports
Rx Audio On-Line™ Registration Instructions for Coaches Only
Registration
Confirmation
Rx Audio On-Line™ Coaching Instructions
Log-In (Accessing the Program)
Navigating the Site
Managing Your Team of Participants and Directing Study Assignments
Assessment Analysis and Rx Audio Selection
Accountability
Rx Audio On-Line™ Registration Instructions for Participants (Students)
A. Registration:
Go to: http://www.rxcdsonline.com/registration
Enter your contact information: (Your personal information will not be sold, traded or given away)
Enter the “Registration Code”: AFRC3374
Choose a username and password. Record your login information here for future reference:
Username:
Password:
Click the “Register” button located at the bottom of the page.
B. Confirmation: You will receive a system-generated email that confirms your registration, username and password. When it arrives, you may log-in and use the Rx Audio On-Line™ site and program.
Rx Audio On-Line™ Site Use Instructions for Participants
A. Assignment Notification: Prior to actually using the site, you will receive a notification (via email, phone call or verbally) from your coach, trainer, supervisor or manager identifying your specific areas of study. The number of assignments you receive will generally range from 4 to 6 at a time and include a cross-section of the skills, behaviors, and attributes measured by the results you recorded on your Brooks Talent Index and IMPACT Military Recruiting Skills Index Coaching Report™.
B. Log-In (Accessing the Program):
- Open your web browser (i.e., Internet Explorer or Netscape)
- Go to… http://www.rxcdsonline.com
- Input the username and password you created in Step 6 of the Registration process above and click “Login.” (Remember- this is a secure site. Your password is confidential and should not be shared.)
C. Accessing Audios, Workbooks, Quizzes and Progress Reports: After you log-in the first time, follow these steps to familiarize yourself with the Rx Audio On-Line™ website and program:
- Rx Audio Reinforcement Home Page: A box on the left side of the Home Page contains eight links. (Sample Participant Home Page)
- Home: This link returns you to the Home Page from any screen.
- Personal Skills Titles: This link takes you to the audios and workbooks associated with the Core Skills list and results found on pages 14 through 16 of your Brooks Talent Index.∗
- Brooks Talent Index: This link take you to the audios and workbooks associated with the BEHAVIORS, JOB ATTRIBUTES(Personal Skills Hierarchy) and REWARDS/CULTURE (Personal Interests, Attitudes and Values) results found on pages 2 through 7 of your Brooks Talent Index.∗
- Military Recruiting Skills Index (MRSI) Titles: This link takes you to the audios and workbooks associated with the IMPACT Selling Sales Strategy Index Coaching Report™.∗
- Test Your Knowledge: This link takes you to the quizzes associated with each study lesson.∗
- Progress Reports: This link allows you to compile and print reports that track your academic performance.∗
- Contact Us: Click this link to create and send an email question to The Brooks Group Information Technology Director.
- Log Off: Exit the program.
∗There is a more detailed explanation of this link on the right side of the Home Page.
- Study Assignments: As stated earlier, your coach, trainer, supervisor or manager will notify you regarding the specific audios and workbooks you must study.
- Example: The results in your Brooks Talent Index indicate a low score on the Core Skill “Self Improvement.” In response, your coach notifies you to study the “Self Improvement” audio and workbook. (Keep in mind that it is just as important to reinforce strengths as it is to improve on weaknesses. Therefore, you will sometimes find yourself directed to study subject areas in which you are already strong. This will help you to stay proficient in those areas.)
- To access the “Self Improvement” audio and workbook, click the Personal Skills link. Select the letter range that contains the first letter of the subject, in this case “S”.
- Here you will see links to the audio and the workbook. We recommend that you print a copy of the workbook so you may follow along as you listen to the audio. (Note: They are very similar in content; however, the workbooks usually contain some extra exercises and hints to help you.)
- Quizzes: Test Your Knowledge is one of the accountability features of the program. Following our example from above, we’ll say your coach directed you to complete the “Self Improvement” audio and workbook. Your next step is to test your comprehension by completing the associated quiz.
- Click the Test Your Knowledge link.
- Under the Personal Skills Titles, click S-U.
- Carefully read the instructions for taking a quiz. Disregard the statement saying you have 40 seconds to input an answer. This feature has been disabled for your organization.
- Click the Self Improvement link to bring up the quiz.
- Select the best answer to each question. Be sure to click the SUBMIT button after you select the answer to each question.
- Once you complete the quiz, your answers are immediately scored and the results made known to you. (NOTE: The quizzes are challenging. You will most likely score poorly if you attempt to take the quiz without closely listening to the entire audio recording and/or reading the workbook.)
- Progress Reports: Progress Reports are the second accountability feature of the program. Here, you can produce a consolidated report showing exactly which audios you listened to – and for how long you listened, which workbooks you’ve studied and your quiz scores. (Sample Progress Report)
- Click the Progress Reports link.
- Select your name from the drop-down menu Report for:______.
- Select the date ranges from the drop-down menu From: _____ and To: _____. (Be sure your dates are correct, especially if you are crossing over calendar years.)
- Determine the type of report you want: Detail or Summary. (We recommend that you choose Detail reports.)
- Click the Create Report button to review the activities you have completed. The report includes the following:
- Participant’s name: Self-explanatory
- Date: The time and day the audio, workbook or quiz was completed.
- Title: The name of the subject area designated for study or testing.
- Detail: The type of study aid accessed (i.e. quiz, workbook, or audio). Quiz results and length of time spent listening to the audio both appear in the Detail report.
- To print a report, click the Printable Version icon. Next, click on the Print Page. icon and use your computer’s print commands to generate a “hard-copy.”
Rx Audio On-Line™ Registration Instructions for Coaches Only
A. Registration:
- Go to: http://www.rxcdsonline.com/ndf
- Enter your contact information: (Your personal information will not be sold, traded or given away)
- Enter the “Registration Code”: AFRC3374-M
- Choose a username and password. Record your login information here for future reference:
- Username:
- Password:
- Click the “Register” button located at the bottom of the page.
B. Confirmation: You will receive a system-generated email that confirms your registration, username and password. When it arrives, you may access the on-line audios and workbooks and “coach” your participants (students).
Rx Audio On-Line™ Coaching Instructions
A. Log-In (Accessing the Program):
- Go to: http://www.rxcdsonline.com
- Enter the username and password you created in Step 6 of the Registration process and click “Login”. (Remember – this is a secure site. Your password is confidential and should not be shared.)
B. Navigating the Site: For new coaches, we strongly recommend that you become familiar with the features of the Rx Audio On-Line™ website and program. Start with the Rx Audio Reinforcement Home Page. A box on the left side of the Home Page contains nine links. (Sample Coach’s Home Page)
- Home: Return to the Home Page from any screen.
- Personal Skills Titles: Access the audios and workbooks associated with the Core Skills list and results found on pages 14 through 16 of a Brooks Talent Index.∗
- Brooks Talent Index: Access the audios and workbooks associated with the BEHAVIORS, JOB ATTRIBUTES (Personal Skills Hierarchy) and REWARDS/CULTURE (Personal Interests, Attitudes and Values) results found on pages 2 through 7 of a Brooks Talent Index.∗
- Military Recruiting Skills Index (MRSI) Titles: Access the audios and workbooks associated with an IMPACT Military Recruiting Skills Index Coaching Report™.∗
- Test Your Knowledge: Access the quizzes associated with each study lesson.∗
- Progress Reports: Access reports that track every participant’s academic performance.∗
- Manage Your Team: Visible only to coaches, this takes you to a screen with two sub-links. The first link allows you to assign members (participants) to a manager (coach). (See Sample) The second link allows you to email instructions and other messages to the participants in your coaching group.
- Contact Us: Click this link to create and send an email question to The Brooks Group Information Technology Director.
- Log Off: Exit the program.
∗ There is also a more detailed explanation of this link on the right side of the Home Page.
C. Managing Your Team of Participants and Directing Study Assignments: As a coach, start by building your team. Click the Manage Your Team link on the Home Page.
- Assign Team Members to a Manager: This link allows managers (coaches) to control to which registered team members’ records they have access (coach).
- From the Select a manager below drop down menu, select your name and click Submit and wait for the screen to update.
- To assign a participant to a manager (coach), click the Select One drop-down menu in the “You can add more users for this manager” box. The names of registered participants will appear. Select the name of a participant you wish to “coach” and click the Add User button. The name of that person will now appear on your list of students. You may remove a person from your team by clicking the DELETE button next to the participant’s name.
- When you are finished assigning/deleting names, click Back to Manage Your Team.
- Email Your Team: Use this link to email instructions and other messages to all of your team members.
- Construct an email in the usual manner. When sending out assignments, be sure to include a suspense date for completion of the audios, workbooks and quizzes.
- Click the Back to Manage Your Team link.
D. Assessment Analysis and Rx Audio Selection: As a coach, one of your responsibilities is to review the assessment results of each of the people you supervise, train or coach. After analyzing the scores, we recommend selecting 4 to 6 subject areas at a time, selected from a mixture of the Personal Skills, Brooks Talent Index and MRSI Titles, for study and testing. Be sure to instruct the participants to complete their assignments and quizzes by a specific date.
- Example: A participant’s Brooks Talent Index indicates a weak area in the “Self Improvement” Core Skill. In turn, you direct the participant (student) to study the “Self Improvement” audio and workbook. (Keep in mind that it is just as important to reinforce strengths as it is to improve weaknesses. Therefore, you should also recommend subject areas for study in which the student is already strong. This will help the participant stay proficient.
- In this example, since “Self Improvement” is a Core Skill, the participant must first click on the Personal Skills Titles link. The new screen contains links representing letter ranges in the alphabet. Since “Self Improvement” begins with the letterS, the participant must click on the S-U link.
- Here you will see links to the audio and the workbook. We recommend that you print a copy of the workbook so you may follow along as you listen to the audio. (Note: They are very similar in content; however, the workbooks usually contain some extra exercises and hints to help you.)
E. Accountability: There are two built-in accountability features of the Rx Audio On-Line Program: Quizzes and Progress Reports.
- Quizzes: Test Your Knowledge is one of the accountability features of the program. Following our example from above, we’ll say your coach directed you to complete the “Self Improvement” audio and workbook. Your next step is to test your comprehension by completing the associated quiz.
- Click the Test Your Knowledge link.
- Under the Personal Skills Titles, click S-U.
- Carefully read the instructions for taking a quiz. Disregard the statement saying you have 40 seconds to input an answer. This feature has been disabled for your organization.
- Click the Self Improvement link to bring up the quiz.
- Select the best answer to each question. Be sure to click the SUBMIT button after you select the answer to each question.
- Once you complete the quiz, your answers are immediately scored and the results made known to you. (NOTE: The quizzes are challenging. You will most likely score poorly if you attempt to take the quiz without closely listening to the entire audio recording and/or reading the workbook.)
F. Progress Reports: Progress Reports are the second accountability feature of the program. Here, you can produce a consolidated report showing exactly which audios you listened to – and for how long you listened, which workbooks you’ve studied and your quiz scores. (Sample Progress Report)
- a. Click the Progress Reports link.
- Select your name from the drop-down menu Report for: ______.
- Select the date ranges from the drop-down menu From: _____ and To: _____. (Be sure your dates are correct, especially if you are crossing over calendar years.)
- Determine the type of report you want: Detail or Summary. (We recommend that you choose Detail reports.)
- Click the Create Report button to review the activities you have completed. The report includes the following:
- Participant’s name: Self-explanatory
- Date: The time and day the audio, workbook or quiz was completed.
- Title: The name of the subject area designated for study or testing.
- Detail: The type of study aid accessed (i.e. quiz, workbook, or audio). Quiz results and length of time spent listening to the audio both appear in the Detail report.
- To print a report, click the Printable Version icon. Next, click on the Print Page icon and use your computer’s print commands to generate a “hard-copy.”
Accessing Personal Skills Titles (Also Known As Core Skills)
This is a complete listing of the audios and workbooks pertaining to consulting and coaching for the “Personal Skills” or “Core Skills.” Before making any recommendations for study, coaches should analyze each participant’s Core Skills scores, found on pages 14 through 16 of the Brooks Talent Index. Access these by clicking the Personal Skills Titles link.
1. Accountability for Others 2. Attention to Detail 3. Attitude Toward Others 4. Balanced Decision Making 5. Conceptual Thinking 6. Conceptual Thinking 7. Consistency and Reliability 8. Conveying Role Value 9. Correcting Others 10. Developing Others 11. Emotional Control 12. Empathetic Outlook 13. Enjoyment of the Job 14. Evaluating Others 15. Evaluating What is Said 16. Following Directions 17. Freedom from Prejudices 18. Gaining Commitment 19. Handling Rejection 20. Handling Stress 21. Initiative 22. Integrative Ability 23. Internal Self Control 24. Intuitive Decision Making 25. Job Ethic 26. Leading Others 27. Long Range Planning 28. Material Possessions 29. Meeting Standards 30. Monitoring Others 31. Persistence 32. Personal Accountability 33. Personal Drive |
34. Personal Relationships 35. Persuading Others 36. Practical Thinking 37. Problem Solving 38. Project and Goal Focus 39. Project Scheduling 40. Quality Orientation 41. Realistic Expectations 42. Realistic Goal Setting for Others 43. Realistic Personal Goal Setting 44. Relating to Others 45. Respect for Policies 46. Respect for Property 47. Results Orientation 48. Role Awareness 49. Role Confidence 50. Self Assessment 51. Self Confidence 52. Self Direction 53. Self Improvement 54. Self Management 55. Sense of Belonging 56. Sense of Mission 57. Sense of Self 58. Sense of Timing 59. Sensitivity to Others 60. Status and Recognition 61. Surrendering Control 62. Systems Judgment 63. Taking Responsibility 64. Theoretical Problem Solving 65. Understanding Motivational Needs 66. Using Common Sense |
Accessing Brooks Talent Index
This is a complete listing of the audios and workbooks pertaining to “consulting” or “coaching” for Behaviors, Job Attributes (Personal Skills Hierarchy) and Rewards/Culture (Personal Interests, Attitudes and Values). Before making any recommendations for study, coaches should analyze each participant’s scores found on pages 2 through 7 of the Brooks Talent Index. Access these by clicking the Brooks Talent Index link.
Behaviors
(Participant’s scores are found on page 7 of Talent Report)
- Analysis of Data
- Competitiveness
- Customer Oriented
- Frequent Change
- Frequent Interaction With Others
- Organized Workplace
- Urgency
- Versatility
Job Attributes (Personal Skills Hierarchy)
Inform participants that if there are sub-bullets for a topic, they should review those, as well. (Participant’s scores are found on pages 2 to 5 of Talent Report)
1. Accountability for Others 2. Conceptual Thinking 3. Conflict Management a. Correcting Others b. Problem Solving Ability c. Sensitivity to Others 4. Continuous Learning a. Personal Drive b. Self Improvement 5. Customer Focus a. Evaluating What Is Said b. Freedom From Prejudices c. Empathetic Outlook 6. Decision Making a. Balanced Decision Making b. Conceptual Thinking c. Role Confidence d. Theoretical Problem Solving e. Conveying Role Value f. Gaining Commitment g. Understanding Motivational Needs 7. Interpersonal Skills a. Persuading Others b. Evaluating Others c. Personal Relationships 8. Leading Others 9. Objective Listening a. Evaluating What Is Said 10.Personal Accountability 11. Planning and Organization a. Concrete Organization b. Long Range Planning c. Proactive Thinking |
12. Developing Others 13. Diplomacy and Tact a. Balanced Decision Making b. Empathetic Outlook c. Freedom From Prejudices 14. Empathetic Outlook 15. Flexibility a. Surrendering Control b. Integrative Ability c. Understanding Motivational Needs 16. Goal Achievement a. Persistence b. Project and Goal Focus c. Realistic Personal Goal Setting d. Results Orientation 17. Influencing Others 18. Problem Solving 19. Resiliency a. Handling Rejection b. Initiative c. Persistence 20. Results Orientation 21. Self Management 22. Self-Starting Ability a. Initiative 23. Teamwork a. Relating to Others b. Sense of Belonging c. Sensitivity to Others d. Surrendering Control |
Rewards/Culture (Personal Interests Attitudes and Values)
(Participant’s scores are found on page 6 of Talent Report)
Aesthetic
Individualistic/Political
Social
Theoretical
Traditional (Regulatory)
Utilitarian/Economic
Accessing Military Recruiting Skills Index (MRSI) Titles
This is a complete listing of the audios and workbooks available to support The IMPACT Military Recruiting Skills Index Coaching Report™. Before making any recommendations for study, coaches should analyze each participant’s scores reported on pages 6 and 7 of the report. All of the following Military Recruiting Skills Index (MRSI) Titles audios, workbooks and quizzes can be accessed by clicking on the MRSI Titles link.
Title Approaching & Involving Being Polite & Courteous Call Enthusiasm Closing the Sale Extending Warmth & Friendliness Giving an Effective Presentation Handling & Solving Problems Overcoming Objections Prospecting & Cold Calling Qualifying Buyers Telephone Technique Time Management |
IMPACT System Step Meet Step Meet Step Investigate Step Tie-It-Up Step Meet, Probe & Apply Steps Apply & Convince Steps Probe, Apply & Convince Steps Apply, Convince & Tie-It-Up Steps Investigate Step Investigate & Probe Steps Investigate Step Investigate Step & General |